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Careers with IMS
Preferred provider to NHS Trusts and Local Authorities across the UK
Join IMS
- Your choice
- Fast track registration
- Experienced staff
- 24-hour support service
- Weekly pay
- Refer a friend bonus scheme
- Excellent rates of pay
Why Immediate Medical Solutions?
- Flexible working
- Choice of locations
- Full training provided
- Career opportunities
Latest Vacancies
Vacancy - Domiciliary Care Compliance Officer X 2:
Reports to:
Care Coordinator
As awell-established healthcare recruitment organisation, Immediate Medical Solutions (IMS) aims to put care at the heart of all we do. This extends to
service users, clients, candidates as well as our internal staff. It is our objective to help develop our team members to maximise their full potential:
ultimately to life better, more fulfilling lives.
We welcome individuals with passion, drive and good work ethic. Generating value is important and we believe individuals who identify with our core
values: namely that of trust, loyalty, moral value and high achievers, will be a good fit within the business.
Responsibilities:
- Provide and promote excellence in customer service for both internal and external
- Regular communication with our staff, carers and clients
- Ensure performance metrics are upheld and exceeded
- Observe all safety practices and maintain a safe working environment.
- To seek new business development opportunities
- To answer all incoming telephone calls and deal/direct to relevant person
- Analyse quality and data identify trends and make suggestions for improvement
- Follow communication procedures, guidelines and policies
- Experience in ensuring compliance levels meet CQC and local authority requirements.
- Ensure that the service being delivered is of a high quality and meets all compliance requirements.
- Assist in the continuing improvement and high compliance levels of the service we provide.
- Play a role in the monitoring of compliance in conjunction with the company to ensure contractual, regulatory and legislative expectations are met
- Prepare actions to ensure compliance issues are rectified in a timely manner
- Work in conjunction and follow the directives of the company to ensure all staff are aware of policies and procedures and that this knowledge is kept up to date.
- To be involved in the preparation of and delivery of Office Team Meetings and Care Worker Team Meetings in regards to quality and compliance
- To be responsible for the quality and compliance of all new service user and care worker files, complete file audits on a regular basis, identifying compliance and quality issues and preparing actions for the office teams.
- To work in conjunction and follow the directives of the Company to investigate and respond to concerns and complaints, following policy and procedure, and ensure responses are provided in a timely manner
- An extensive understanding of good care principles and regulations, skills in assessment and care planning, in-depth knowledge and understanding of compliance and quality policies & procedures.
Attributes/Education/ Work Experience Requirements
- Excellent computer proficiency (MS Office – Word, Excel, PowerPoint and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Degree educated: desirable
- Excellent presentation skills
- Organisational skills
- Team working skills
- Proven track record of high achievement in targeted environment
- Must have strong negotiation skills
- Must be a natural relationship builder
- Must have excellent time management skills, able to prioritise a busy workload.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Remuneration and start dates shall be discussed at interview. If you are interested in this role, please reply with your most updated CV to info@ims-nhs.co.uk
Domiciliary Care/Support Workers
We are seeking compassionate and dedicated Carers to join our team as Domiciliary Care Carers. As a Carer in domiciliary care, you will play a crucial role in supporting individuals who require assistance with daily living activities within the comfort of their own homes. The ideal candidate should possess empathy, excellent communication skills, and a commitment to enhancing the quality of life for those in need.
Key Responsibilities:
- Personal Care:
- Assist clients with personal hygiene, including bathing, grooming, and dressing.
- Provide support with toileting and incontinence care.
- Administer medication as per the prescribed schedule.
- Mobility Assistance:
- Assist clients with mobility challenges, ensuring a safe and supportive environment.
- Help clients with exercises prescribed by healthcare professionals.
- Meal Preparation:
- Prepare nutritious meals based on dietary requirements and preferences.
- Support clients with feeding when necessary.
- Household Support:
- Perform light housekeeping duties, such as cleaning and tidying.
- Assist with laundry and other domestic tasks as required.
- Companionship:
- Engage in meaningful conversations and provide emotional support.
- Plan and participate in activities that promote socialization and mental stimulation.
- Documentation and Reporting:
- Maintain accurate and up-to-date records of care activities.
- Report any changes in the client's condition to the supervisor.
- Collaboration with Healthcare Professionals:
- Work closely with nurses, doctors, and other healthcare professionals to ensure a holistic approach to client care.
- Attend training sessions to stay updated on best practices and new developments in care.
- Communication:
- Communicate effectively with clients, their families, and other members of the care team.
- Act as a liaison between clients and healthcare professionals.
Qualifications and Requirements:
o Previous experience in a care-related role is preferred.
o Multi-lingual (preferred)
o Relevant certifications or qualifications in health and social care.
o Knowledge of basic first aid and medication administration.
o Strong communication and interpersonal skills.
o Compassionate and patient demeanor.
o Ability to work independently and as part of a team.
o Reliable and punctual.
Working Hours: Flexible hours, including evenings and weekends, based on client needs.
Benefits:
o Competitive salary
o Training and professional development opportunities
If you are passionate about making a positive impact on the lives of others and have the skills and dedication to provide high-quality domiciliary care, we invite you to apply for this rewarding opportunity. Join our team and contribute to creating a supportive and enriching environment for those in need
Apply for a Position
Please complete the form and a member of the team will be in touch as soon as possible
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